Callmedia - Expert Contact
Tackling the multi-channel challenge
Callmedia is a true next generation contact centre platform, integrating voice, email, chat and other forms of media seamlessly and effectively.
We’re always working on what might be the next big thing in customer contact. Our customers want to be innovative with social trends such as Twitter and Facebook, so with Callmedia, we make integrating a new channel into the contact centre as straight-forward as possible, communicating with your customers however they want to get in touch and making sure your technology doesn’t hold you back.
Callmedia provides a fully blended experience for:
- Inbound Voice
- Outbound Voice (including preview, progressive and predictive dialling)
- Social Media (including standard Twitter and Facebook plugins)
- Document Management
- Ad Hoc tasks
Callmedia has been built around the guiding principle of ‘Expert Contact’, which aims to match contact centre agents to customers in a way that maximises the value of every interaction, while seamlessly blending tasks from different multi-media sources.