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Callmedia - Expert Contact

Tackling the multi-channel challenge

Callmedia is a true next generation contact centre platform, integrating voice, email, chat and other forms of media seamlessly and effectively.

We’re always working on what might be the next big thing in customer contact. Our customers want to be innovative with social trends such as Twitter and Facebook, so with Callmedia, we make integrating a new channel into the contact centre as straight-forward as possible, communicating with your customers however they want to  get in touch and making sure your technology doesn’t hold you back.

Callmedia Exper Contact

Callmedia provides a fully blended experience for:

  • Inbound Voice
  • Outbound Voice (including preview, progressive and predictive dialling)
  • Emails
  • SMS
  • Webchat
  • Social Media (including standard Twitter and Facebook plugins)
  • Document Management
  • Ad Hoc tasks

Callmedia has been built around the guiding principle of ‘Expert Contact’, which aims to match contact centre agents to customers in a way that maximises the value of every interaction, while seamlessly blending tasks from different multi-media sources.

 

Brochure - Callmedia Expert Contact

Download our Callmedia brochure >>

What is Expert Contact?

  • Expert Allocation – powered by our unique task engine
  • Expert Routing – handling each enquiry right first time, every time
  • Expert Information – enhancing real-time visibility and awareness for contact centre decision makers
  • Expert Administration – putting you in control through a user-friendly interface
  • Expert Assistance – enhancing communication between agents and supervisors